FAQs

I hope these help you find the information you require. Please email me on gingercatcakery@gmail.com or message me on www.facebook.com/gingercatcakery, if you would like to discuss anything further. Please refer to the Terms and Conditions for further information.

How much notice do I need to give for an order?

Please book as soon as you can, especially for larger, more complicated orders. I make cakes in my spare time so I don’t take on many orders and I don’t like to disappoint anyone. It’s always worth asking. Please note that fruit cakes need to be ordered approximately six weeks in advance.

How many servings will my cake provide?

This will depend on what size serving you are looking for. As a guide, an 8 inch round cake will feed 14-28 people depending on serving size. Please contact me to ensure your cake suits your needs.

Do I need to pay a deposit?

A 30 % deposit secures your cake date in my diary. This is payable within one month of ordering, after which the quotation is no longer valid. The payment of your deposit is an indication that you have read, understood and agree to the Terms and Conditions.

When do I pay the balance?

For wedding cakes the balance needs to be paid 14 days before collection / delivery. For other cakes I am happy for you to pay when you collect the cake if you are paying by cash. If you prefer to pay by bank transfer or cheque you will need to ensure the money has been received into my account before collection / delivery.

What happens if I need to cancel my order?

Please see the Terms and Conditions.

Where do you deliver?

I am happy to deliver free of charge locally – I am based in the Bognor / Chichester area of West Sussex and will currently deliver free of charge to a 20 mile radius from my home address. I am happy to deliver further away than this but will charge at a rate of 25p per mile round trip over this. You are of course welcome to collect from me.

How much will my cake cost?

It is very difficult to give a price as your cake is individual to you – that is the nature and appeal of a bespoke design. Below is an indication of cost, but please bear in mind that these are starting prices for a sugarpaste coated cake with ribbon and very simple decoration and will vary according to your requirements.

Celebration cakes from £45

Novelty cakes from £55

Sculpted cakes from £70

Wedding cakes from £130 (a three tier cake with sugar flowers is likely to cost from £350)

Cupcakes from £1.50 (minimum order of 12)

Please note that fruit cakes cost a little more than sponge cakes.

Do you offer design consultations?

Wedding consultations are free of charge although there is a small charge of £20 for wedding cake tastings; this would then be deducted from your final invoice if an order is placed with me.

I am happy to discuss your design ideas for other cakes by phone or via email. You can send me pictures of your ideas – I won’t copy another design because I want to create something that’s unique to you, but I am happy to work with your ideas as inspiration.

Can I make changes to my order?

I will do my best to accommodate any changes to the original design agreed upon, but please bear in mind this may not be possible given the timescale. Changes may incur additional costs.

Do you have cake stands to hire?

I have a small selection of cake stands to hire out. I am happy for you to use one of these free of charge but you will need to pay a deposit for the stand which will be refunded upon safe return of the stand. The cost of the deposit will depend on the stand.

Do you make cakes which cater for special dietary requirements?

Please contact me to let me know what your needs are. Please note that although cakes can be nut-free, they are prepared, baked and stored in an environment where these ingredients are used regularly.

All cakes contain dairy products, eggs and gluten, unless specified otherwise.

The carrot cake recipe contains nuts and fruit cakes also have a layer of marzipan under the sugarpaste.

Small amounts of alcohol may be used in cake decoration.

How should I store my cake?

Please make sure that you keep your cake in a cardboard box (one will be supplied with your cake). Please do not place it in the fridge as this causes condensation to form on the icing when it is brought back to room temperature and this affects the visual appearance of the cake.

Cakes may be frozen although again this will affect the visual appearance of the cake when it is defrosted.

Do you make cake toppers?

I am happy to supply models and flowers to be placed on a cake you have purchased or made. Please contact me to discuss your requirements.

Is your business registered?food-hygiene-rating

Yes. Ginger Cat Cakery has been awarded a 5 star rating in the current Food Hygiene Rating scheme. I also hold a Level 2 award in Food Hygiene.